About us

Mission Statement
First class dental laboratory that covers all of your dental needs

Vision Statement
We’re adding value

Initial Principals
Mr. Todd R. Reid Sr. is the President and CEO of ACCESS Dental Laboratories. He has been in the dental industry for over 25 years. He is a model expert and accomplished ceramist.

Dr. Shanelle R. Benson Reid is the Vice President and CAO of ACCESS Dental Laboratories. She has over 25 years of educational training, teaching, mentoring and leadership experience.

ACCESS Dental Laboratories team
Mr. Todd R, Reid

Mr. Todd R, Reid

President and CEO of ACCESS Dental Laboratory is a Master Ceramist, Executive Consultant and Professional Speaker. His expertise is in Leadership Development, Unconventional Education and Individual Empowerment.

Mr. Reid earned a Special Education Diploma from Mynderse Academy in Seneca Falls, New York and was subsequently hired by a dental laboratory, industry leader to begin his career as a dental technician. He was inspired by others in the field but could not afford formal training. Instead of giving up and walking away, he decided to use Google and YouTube to master his craft. After countless hours of training and preparation from videos and books, he earned the title, Master Ceramist.

Mr. Reid's recipe for success is “take bits and pieces from all of your life experiences.” “Learn from your failures because you can build from them. Don’t let the set backs stop you. Your real life starts after you graduate from high school. Nothing I learned in high school, prepared me for adult life. What I know for sure is, I learn at my pace and I define my success. I refuse to let anyone else define success for me. I write my goals down. I track them quarterly and for long-term goals, I use a vision board. I am my only obstacle. No one else can stop me.”

His goal is empowerment for those who would otherwise be overlooked or rejected. He is his ancestors’ wildest dream.

Dr. Shanelle R. Benson Reid

Dr. Shanelle R. Benson Reid

President and CEO of the ACCESS Global Families of Companies, is a Consultant, Coach, Author, and Professional Speaker. Her expertise is in the areas of Education, Entrepreneurship, Leadership, Cultural Competency, Social Awareness, Educational Equity and Community / Individual Empowerment and she has spent her adult life encouraging others, cultivating relationships, and advocating for the underserved.  
Dr. Benson Reid created ACCESS Global Group to operate as the parent company of ACCESS Coaching and Consulting. ACCESS Coaching and Consulting is a consulting group that focuses on Diversity and Inclusion for Community Equity (D.I.C.E.) through the lens of the S.E.L.E.C.T. Methodology (Social Awareness, Equity Advancement, Leadership Development, Employee Retention, Cultural Responsiveness, and Team Dynamics). ACCESS Global Group offers Executive Coaching, Management Consulting, Professional Development, Public Relations, HR Analysis, and Talent Acquisition services to public and private organizations.

With assistance from her husband, Mr. Todd R. Reid, Dr. Shanelle established ACCESS Global Enterprises to serve as the parent company of ACCESS Dental Laboratories. ACCESS Dental Laboratories is a full-service, dental laboratory that specializes in the design of crowns, bridges, partials, dentures, implants, and veneers.

A champion of education, Dr. Benson Reid earned a Bachelor of Arts in Sociology from California State University, San Bernardino (CSUSB) and a Master of Arts in Education from CSUSB as well. Dr. Benson Reid earned her Doctorate in Organizational Leadership from the University of La Verne.

Dr. Benson Reid’s personal motto is "inspire individuals to pursue self-discovery, empower them to be innovative, progressive and revolutionary in thought and motivate them to be global activists.”

Mr. Samuel J. Jackson

Mr. Samuel J. Jackson

Chief Operating Officer at Access Dental Laboratories is a motivated, driven, executive in his company. He specializes in building strong, passionate, leadership oriented management teams to successfully implement action plans that align with corporate strategy, policies and sales goals.

With his experience in management and architectural design, Mr. Jackson was able to successfully assist his partners Todd and Dr. Shanelle Benson Reid in planning, designing and building the first African American full-service dental laboratory in the United States.
Samuel Jackson is a motivational and empowerment speaker, and an advocate for the education of his community. Being a life long resident of his home town of Syracuse, NY, his goal is to motivate community leaders to add value to people through support and relationships, empowering individuals to take advantage of resources and funding for community growth and wellness while educating them on the standard and structure that it will take to achieve change.

Mr. Jackson believes with the history and culture he is helping to create for his community through ACCESS Dental, he can be an intricate part in giving this generation and the next a new, different option to look to when planning the paths for their futures.

Rick-Hemmes,CDT

Rick Hemmes,CDT

Director of Education and Ceramic Manager 

Before joining Access Dental Laboratories Rick has worked in various clinical capacities, working as a chair-side assistant and as an in-house ceramist/technician for several years while teaching and demonstrating Fixed Oral Prosthetics in other laboratories. He then worked with labs to Train and Manage in the area of Ceramics and Implants. His specialty is Smile Design reconstruction and All-Ceramic restorations along with Implants. He is a graduate of the Clinical Research Associates’ Fixed Oral Prosthetic Program for Private Laboratory Technicians in Provo, UT under the teaching of John F. Archibald, CDT who is Dr. Gordon J. Christensen’s, DDS, MSD, PhD in-house technician. 

Rick’s passion is Education, and he has studied with many talented technicians and doctors including Willi Geller, Don Cornell, Aki Yoshida, Yasu of Oral Design in Boston, Matt Roberts, Naoki Hayashi just to name a few along with Dr. Pete Dawson, Dr. John Kois, The Pankey Institute and LVI. Rick’s unique training in Gnathology And Neuromuscular Dentistry gives him an edge on Implants, Full Mouth rehabilitation and High-End Aesthetic restorations. His experience in working with and understanding all the different types of ceramic systems, alloys and implants is vital in helping doctors to make the best choice of materials in treatment planning. Rick has an extensive network in the dental industry because of his strong commitment to collaboration. His motto is, “You are not made to do it alone”. If he doesn’t know the answer, he will know someone that will. 

Lavar Harris

LaVar Harris

Removable Department Manager of Access Dental Laboratories, is a 25yrs Experience Dental Technician, 10yrs Experience Department Manager. His expertise is in the areas of Removables at a High Level of Attention to Detail to Model Work, Set-Up, Waxing, Processing, Finishing, Polishing, Chair Side Impression, Surgical Guides/Attachment Placement and Quality Control Experience all at a
Master Level. Great Leadership Abilities to create an Successful Environment for a Successful Department. He has spent his adult life with continuous Dental
Education in the Field and with ViVa CDE Learninq. Also in my Hometown leading groups of young adults. Looking to Travel on the Right Path or just Simply how to become a better person.
LaVar Harris's Personal motto is "Each One Can Teach One"

Ms. Patique Washington

Ms. Patique Washington

Ms. Patique Washington, is Laboratory Manager of ACCESS Dental Laboratories. She attended OCMBOCES for their Dental Assistant program in 2018. While in school, she had the opportunity to intern at the VA and a Private dental office that later became her place of employment and received her title as both Dental Assistant and Financial Coordinator for the years she was there.

She is a proud mom of two boys who she spends most of her time with. Her interest involves being outdoors, hiking, concerts, sports, health and fitness. With a background in Dental and Customer service; she is hoping to bring nothing but the best for ACCESS Dental, the community, building great relationships with Doctors while achieving great patient quality and experience.

Nicholle M. Davis

Nicholle M. Davis

Nicholle M. Davis is the Executive Assistant for the President/CEO at Access Dental Laboratories.
A native Central New Yorker, Nicholle brings over twenty-five years of administrative experience to Access Dental Laboratories. Notable experience includes her tenure as an administrative specialist for two Chiefs of Urology at Crouse Hospital and AMP Urology; lead secretary to the Associate Professor of Psychiatry at the Fuqua Center for Late-Life Depression; and over five years experience as a nurse technician at Wesley Woods of Emory Hospital in Atlanta, Georgia.

A loving mother of five children and one beautiful granddaughter, Nicholle roots herself in family and community. With strong ties to her hometown of Syracuse, Nicholle's advocacy and service reflects her status as a parent-board member of Dance Theater of Syracuse, in addition to her status as a freelance event planner.

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Melissa Rogers

Cad Cam Department Manager 

Melissa Rogers, Cad Cam Department Manager at Access Dental Laboratories, with six years of experience as a dental technician, has special training in the designing of custom implant abutments, cad cam software, finishing, ceramics, models, and assisted patients while taken custom shades. Additionally, Melissa has completed two years of medical assistant courses at Bryant and Stratton College.

Her hobbies include professional archery, painting, listening to live music and competitive equestrian. Melissa is an outdoor enthusiast and enjoys hiking with her dogs. With her great leadership, effective communication skills and attention to detail; she aims to achieve a professional relationship between clients and patients providing them with high quality services and care here at Access Dental Laboratories.

Job Readiness and Training

Dental Technician Training - Critical for imparting knowledge and growing the laboratory. People from the Syracuse community are trained on the latest techniques and trends of the industry.

Model Training - Most important training program in the laboratory. Model training is crucial to learning and understanding foundational, dental technician standards.

CADCAM Training - Digital / Technical training necessary for streamlining and revolutionizing the design process. CADCAM training is vital to production. Ceramic Training - This is the final step of the manufacturing process. Ceramic training is required to guarantee an accurate and aesthetically pleasing end product.

Curriculum Design - Education and training is essential. Creating curriculum that surpasses industry standards is imperative for employee development and company growth.